1. Introduction Thank you for choosing Everlasting Roses. We understand that timely and reliable delivery is crucial for a great shopping experience. This Delivery Policy outlines our procedures and guidelines to ensure your purchases reach you promptly and securely.
2. General Information
- All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment.
3. Delivery Location
- Items offered on our website are available for delivery to addresses in Australia and internationally. Some restrictions may apply to certain areas; please contact us for further information.
4. Delivery Time
- Unless there are exceptional circumstances, we make every effort to fulfill your order within [Number of Business Days] business days of the date of your order.
- Business day means Monday to Friday, except holidays.
- Please note we do not ship on [Specify Days, e.g., Sundays].
- The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
5. Shipping Costs
- Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page.
- Additional shipping charges may apply to remote areas or for large or heavy items.
6. Tracking Options
- Everlasting Roses provides you with a tracking number once your order has been shipped. You will be able to track your order in real-time with this number.
7. Damaged Items in Transport
- If there is any damage to the packaging on delivery, contact us immediately at [Your Contact Email].
8. Questions If you have any questions about the delivery and shipment of your order, please contact us at:
- Email: [email protected]